Remote SupportOne of the most significant features of the BS series is the remote support capability. Each BS series saturator has the ability to be remotely accessed. The advantages this gives to both WinterTech Systems personnel and the customer are endless. From the customer’s perspective, the saturator can be operated with the peace of mind that if something goes wrong they can have a WinterTech Systems technician investigate the problem remotely. Most issues are resolved remotely but if the problem requires it, a site visit can be made with the technician arriving on site already knowing exactly what is wrong with the machine. With any other brine saturator it could potentially require more than one site visit in order to diagnose and then to fix a problem. If your brine saturator provider is located in a different country to your brine saturator installation it could potentially become a very costly process, even for the smallest of repairs.
WinterTech Systems can also allow the customer to have remote access to the saturator. This is incredibly useful if you have a number of saturators in various locations. Combined with the SMS messaging module you will know exactly what each saturator is doing at any stage. This avoids the stress of having to physically check each saturator in person in order to ensure they are operating correctly. In the depths of winter this kind of feature can be absolutely invaluable, especially if you are running a full wet brine operation. Periodic system software updates for new features and bug fixes are necessary for any system and our brine saturator is no different. Other saturators that have no remote support will require an on-site system update. In some cases it can be an extremely time consuming process, requiring the technician to note down every parameter and then manually re-enter them after the update. The BS series however does not require a site visit for a system update. Instead we can log-in remotely and send over the updated software package. The new software version can be installed in a matter of seconds. The entire update process can be completed in about 2-3 minutes. At worst case, brine production will be stopped for no longer than 5 minutes! |
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